Return and Exchange

Return and Exchange Policy

At Zenora World, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, our hassle-free return and exchange policy is here to help.

Eligibility for Returns and Exchanges

  • Items must be returned or exchanged within 30 days of the delivery date.

  • Products must be in their original condition: unworn, unwashed, and with all tags attached.

  • Items marked as “final sale” or purchased during promotions are not eligible for return or exchange.

How to Initiate a Return or Exchange

  1. Contact Us: Email our support team at support@zenoraworld.com with your order number and reason for the return or exchange.

  2. Receive Instructions: We will provide you with a return shipping label and further instructions.

  3. Ship the Item: Pack the item securely and send it back using the provided label.

  4. Refund/Exchange Processed: Once we receive and inspect the item, your refund or exchange will be processed within 5-7 business days.

Return Shipping Costs

  • For returns, a flat fee of $5 will be deducted from your refund to cover shipping costs.

  • For exchanges, shipping is free for the first exchange request.

Non-Returnable Items

  • For hygiene reasons, we cannot accept returns or exchanges for panties, bodysuits, or other intimate items.

  • Damaged or altered items are not eligible for return.

Refunds

  • Refunds will be issued to the original payment method used during checkout.

  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank.

Need Assistance?

If you have any questions or concerns about your return or exchange, our support team is here to help:

Thank you for shopping at Zenora World. We value your trust and are committed to providing the best service possible!